Privacy Policy

Company: Merlin’s Insulation

Last Updated:

1. Introduction

At Merlin’s Insulation, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, use our services, or communicate with us, including via text message.

2. Information We Collect

We collect information necessary to provide you with our insulation services. This may include:

  • Personal Details: Your name, physical address, email address, and phone number.
  • Service History: Details regarding past estimates, jobs, and transactions with us.
  • Communication Data: Information you provide when contacting us via phone, email, or SMS text messaging.

3. How We Use Your Information

We use the information we collect to operate our business and provide you with excellent service. Specifically, we use it to:

  • Schedule and manage your appointments and service jobs.
  • Send you estimates, invoices, and payment receipts.
  • Provide customer support and respond to your inquiries.
  • Send important service updates or promotional offers (only if you have opted in).

4. Text Messaging (SMS) & Mobile Data Policy

If you opt-in to receive text messages from Merlin’s Insulation, we will use your phone number to send appointment reminders, updates, invoices, and occasional promotional offers. Message frequency will vary based on your requested services.

Important Information Regarding SMS Data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Opting Out & Getting Help: You can opt out of receiving text messages at any time by replying STOP. If you need assistance or are experiencing issues with the messaging program, reply HELP or contact us directly.

5. Information Sharing

We do not sell your personal information. We may share your information with trusted third-party service providers (such as payment processors or scheduling software like Jobber) solely for the purpose of operating our business and providing you with our services. As stated above, this explicitly excludes sharing your mobile text messaging opt-in data for any marketing purposes.

6. Data Security and Storage

We take your data security seriously. We implement industry-standard safeguards and secure systems to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Access to your data is restricted strictly to authorized personnel who need it to perform their jobs.

7. Your Rights

You have the right to request access to the personal information we hold about you. You may also request that we update, correct, or delete your information. To exercise these rights, please contact us using the information provided below.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

  • Merlin’s Insulation
  • Address: 13311 North Hiline Road Pocattelo Idaho 83202
  • Phone: (208) 904-9990
  • Email: merlin@merlinsinsulation.com